To serve customers and co-workers, a good boss knows that solving a problem starts with providing an answer, but the effort should not end there, says Andy Mills, president of Medline Industries. "A lot of people might think they're doing a job by giving an answer. But I really don't believe that simply giving an answer is doing your job, because if the answer doesn't help move something forward or help the business, then what good was that answer?" he explains.
Want to Innovate? Get Ready to Kiss Some Frogs
Andy Mills, the president of Medline Industries, a maker of health care products, talks about the hit-and-miss process of innovation.
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